Travel Information

Reservations & Walk-up Tickets

Reservations are required for guaranteed boarding. Passengers without reservations will be served on a “first come, first served” basis and are NOT guaranteed a seat.

While reservations are not required for all stops, some stops do require reservations or the bus will not stop there, and reservations are recommended for guaranteed travel. Walk-up tickets are available from select scheduled stops only. Walk-up Tickets are one-way only and cannot be used in combination with any other offers.

To make Cancellations/Amendments

To cancel or amend reservations please email reservations@mtwskibus.com, or use the chat function on our website.  Reservations Center is open from 09:00-16:00 Daily PST.

Non-Refundable: Non-Refundable tickets cannot be cancelled or refunded, and cannot have their locations changed. No Exceptions. General Seating is first-come, first-served.

Flexible: Flexible tickets are refundable, and changes to date, time, and location are available. Changes must be made at least 1 hour prior to scheduled travel. Refunds are available on unused tickets up to 30 days after the travel date. Flexible Tickets are $3.00+Tax more than a Non-Refundable ticket.  In the event of a cancellation and refund, the $3.00+Tax will not be refunded. General Seating is first-come, first-served.

Registering a Customer Account

To make your booking and travel experience easier, The Mount Washington Ski Bus is introducing Customer Accounts. Register for a customer account and Sign-In to keep track of all your purchases and travel information, any unused bundles or passes, re-print any lost tickets, and save yourself some time when making new bookings.

Weather

Mount Washington Ski Bus operates its scheduled service regardless of weather or ski conditions at Mt Washington. Refunds or compensation will not be considered based on weather related delays or ski conditions at Mount Washington. Mount Washington Ski Bus does not guarantee arrival at Mount Washington Alpine Resort in the event of any adverse weather or road conditions.

Check-in & Boarding

Please present your digital ticket to the driver, along with your ID, upon check-in/boarding. (Printed tickets will be accepted if you cannot provide a digital one).

Please Note: Pickup Times listed on the tickets are the times the bus will DEPART the stop. As such, we recommend arriving at least 5 minutes early for Enroute stops, and 10-15 minutes early for bus depots, hotels, and airports, to allow time for check-in and boarding.

Face Coverings & Heath Questions

Passengers will be required to wear a face covering that covers their nose and mouth while on board any bus or route, and acknowledge that refusal to wear a face covering during travel will result in being asked to leave the bus, and being denied boarding.

Additionally, in accordance with travel restrictions, passengers will be asked the following questions:

• Do you have a fever & cough, or a fever & difficulty breathing?
• Are you the subject of a provincial/territorial or local public health order?
• Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?

Passengers that answer yes to any question, or refuse to answer these questions, will result in that passenger being denied boarding.

 

Unaccompanied Minors & Infants

Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Mount Washington Ski Bus will not be responsible for unaccompanied minors while they are aboard our buses.

Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.

Infants (Age 0-4) can travel free of charge if they travel on an adult’s lap. Only one infant can travel in this manner per adult. If you wish to have a seat for your infant, please purchase a child fare.

Wheelchairs & Accessible Services

The Mount Washington Ski Bus has a limited number of wheelchair-lift equipped coaches in its fleet. For passengers who require the service of a wheelchair-lift equipped coach, we require reservations and full prepayment AT LEAST 48 hours in advance of the trip.

For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Mobility aids that are required for medical accommodation purposes will be accepted with advance notice by calling our Reservation Center.

For passengers who use motorized scooters, and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Motorized scooters will be accepted with advance notice by calling our Reservation Center.

Due to safety considerations, wheelchair-lift services are not available at all of our locations, and can only be arranged to/from certain locations. To find out if your travel locations are available for wheelchair-lift service, please call our Reservation Center.

Please note: Wheelchair and Motorized Scooters bookings cannot be booked online, and must be arranged over the phone with our Reservation Center Staff at 1-800-567-3288. Please ask to speak with a staff member regarding wheelchair or motorized scooter service on the Mount Washington Ski Bus.

Pets

Unfortunately, at this time The Mount Washington Ski Bus cannot accommodate pets on-board any of its buses.

Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented.

Baggage

The Mount Washington Ski bus allows regular and specialty baggage for no charge, up to a maximum of 4 items per person. Weight on any baggage or equipment is not to exceed 22.5 kg/50 lbs. One carry-on is also permitted, not exceeding 7 kg/15 lbs. Please label all your equipment and baggage with name tags.

The Ski-Bus will be locked and inaccessible to passengers during the day. Lockers are available at the Lodge at Mt Washington. Mount Washington Ski Bus is not responsible for any lost, stolen, or damaged equipment or luggage.

Travel

No smoking is permitted on any of The Mount Washington Ski Bus’s buses.

Please be considerate to your fellow passengers. Unruly or disruptive behavior will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Mount Washington Ski Bus will not be responsible for any onward transportation arrangements.

Scheduling & Missed Connection Disclaimer

Travel times are approximate, and may vary based on ferry wait times, as well as weather and road conditions. Please plan accordingly, and give yourself ample time to make your connections or destination. While the Mount Washington Ski Bus endeavors to conduct our buses as indicated in promotional materials and the websites, all buses are subject to change without notice.

The Mount Washington Ski Bus is not responsible for any missed flights, ferries, tours, or other travel connections.

Parking

Please do not park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Mount Washington Ski Bus is not responsible for vehicles ticketed, towed, or damaged while using our service.

Lost & Found

If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.

Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days. All unclaimed articles will be donated to charitable organizations.

Special Deals/Packs/Offers

Any special deals/packs/offers purchased are 100% non-refundable and cannot be exchanged for any other packs/deals/offers/transportation. Refunds will not be given if any tickets purchased as part of a deal/pack/offer remain unused when the current Mount Washington Ski Bus season has ended.

Current Offers

6-Pack Round Trip (12 One-Way) Bundle:
This bundle offers Mount Washington Ski Bus tickets at 40% off the regular one-way price for each ticket. Receive enough tickets for 6 round-trips (12 one-way trips). This is a great offer for families and frequent travellers.

• Tickets purchased in this bundle can be used to book travel on any valid travel date during the 2020/2021 Mount Washington Ski Bus season.
• Each ticket in the bundle can be redeemed for a one-way trip. Redeem two tickets for a round-trip.
• Tickets must be redeemed in order to receive a reservation and seat on the Ski Bus. Unredeemed Bundle tickets cannot be used to travel on the Mount Washington Ski Bus.
• This bundle is 100% non-refundable, and cannot be exchanged for any other travel, bundle, or offer.
• Refunds will not be given if any tickets in the bundle remain unused when the 2020/2021 Mount Washington Ski Bus season has ended.