Travel Information

Reservations Required

Mount Washington Ski Bus has switched to 100% pre-reservations for the 2021/22 Season.

All tickets must be pre-purchased online no later than 04:40am on the day of travel.

The bus will only stop at locations where passengers have pre-reserved pickups or drop offs, and the driver will not be able to sell any last minute walk-up tickets.

To make Cancellations/Amendments

How to Change the Date of Departure:

1. Go to your confirmation Email.
2. Click the blue ‘Click here’ link in your confirmation email next to the ticket you wish to change.
3. Enter the new date.
4. All changes must be completed prior to 04:40am the new day of travel (or prior to the original date of travel, whichever is earlier).

Can’t find your confirmation email? No Problem! Try these instructions instead:

1. Select Change Ticket
2. Manually enter your ticket number
3. Manually enter the last name of the passenger (as spelled on the ticket, case-sensitive)
4. Enter new date.
5. All changes must be completed prior to 04:40am the new day of travel (or prior to the original date of travel, whichever is earlier).

Changing the Date of departure to or from a Friday to any other day of week

Original Travel Date – Friday, New Travel Date – Any day of week (except Friday):
You can make this change using our self-serve option, please be aware you will be asked to pay the difference in price between your original discounted fare, and a regular fare before the change is completed.

Original Travel Date – Any day of week (except Friday), New Travel Date – Friday:
If you are trying to change your travel to a new date that is on a Friday, and your original ticket was on any other day of the week, you will not be able to use the self-serve option. This is due to switching from a regular price travel date to a discounted travel date. Our staff can make the change for you, but please be aware that you will not receive the discounted price.

If you would like to make this change, please email us at reservations@mtwskibus.com and include your transaction number, the date you would like to change to, and that you understand you will not receive any refund for switching to a discounted travel date. Our staff will then move your ticket to the new date for you. We recommend contacting us at least 2 days prior to travel.

Change the pickup or drop off Location

If you would like to change your pickup or drop off location, please email us at reservations@mtwskibus.com and include your transaction number, and the date/location you would like to change to. We recommend contacting us at least 2 days prior to travel. Please note: Changes to similar or more expensive locations are possible, though there may be an additional fee. Changes to a cheaper location cannot be made, but you can choose to cancel your existing ticket (you will be charged the $5.25 per ticket cancellation fee), and book new tickets from the cheaper location.

Cancellations

Standard: Flexible tickets are refundable and cancellable. Changes must be made at least 1 hour prior to scheduled travel. Refunds are available on unused tickets up to 15 days after the travel date. General Seating is first-come, first-served.

In the event of a cancellation and refund, a $5.25 cancellation fee will be charged for each ticket.

Registering a Customer Account

To make your booking and travel experience easier, The Mount Washington Ski Bus is introducing Customer Accounts. Register for a customer account and Sign-In to keep track of all your purchases and travel information, any unused bundles or passes, re-print any lost tickets, and save yourself some time when making new bookings.

Weather

Mount Washington Ski Bus operates its scheduled service regardless of weather or ski conditions at Mt Washington. Refunds or compensation will not be considered based on weather related delays or ski conditions at Mount Washington. Mount Washington Ski Bus does not guarantee arrival at Mount Washington Alpine Resort in the event of any adverse weather or road conditions.

Check-in & Boarding

Please present your digital ticket to the driver, along with your ID, upon check-in/boarding. (Printed tickets will be accepted if you cannot provide a digital one).

Please Note: Pickup Times listed on the tickets are the times the bus will DEPART the stop. As such, we recommend arriving 10 minutes early to allow time for check-in and boarding.

Face Coverings & Heath Questions

Passengers will be required to wear a face covering that covers their nose and mouth while on board any bus or route, and acknowledge that refusal to wear a face covering during travel will result in being asked to leave the bus, and being denied boarding.

Additionally, in accordance with travel restrictions, passengers will be asked the following questions:

• Do you have a fever & cough, or a fever & difficulty breathing?
• Are you the subject of a provincial/territorial or local public health order?
• Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?

Passengers that answer yes to any question, or refuse to answer these questions, will result in that passenger being denied boarding.

Unaccompanied Minors & Infants

Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Mount Washington Ski Bus will not be responsible for unaccompanied minors while they are aboard our buses.

Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.

Wheelchairs & Accessible Services

For passengers who require the service of a wheelchair-lift equipped coach, please note that we require reservations and full prepayment AT LEAST 72 hours in advance of the trip. Please select ‘Wheelchair Passenger (Wheelchair-Lift Required)’ under the ‘Additional Services’ button on the passenger information screen.

Please note that The Company has a limited number of wheelchair-lift equipped coaches in its fleet. Also, due to safety considerations, wheelchair-lift services can only be arranged to/from certain locations. If our lift-equipped coaches are not available for the travel locations and times you have selected, The Company will contact the customer to make any necessary adjustments to their trip, such as changing the date and/or departure time of travel, or providing a full refund if The Company cannot meet the customer’s needs.

For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.

For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.

If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@mtwskibus.com

Pets

Unfortunately, at this time The Mount Washington Ski Bus cannot accommodate pets on-board any of its buses.

Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented and ‘Service Animal’ must be selected under the ‘additional services’ button on the passenger information page.

Baggage

The Mount Washington Ski bus allows regular and specialty baggage for no charge, up to a maximum of 4 items per person. Weight on any baggage or equipment is not to exceed 22.5 kg/50 lbs. One carry-on is also permitted, not exceeding 7 kg/15 lbs. Please label all your equipment and baggage with name tags.

The Ski-Bus will be locked and inaccessible to passengers during the day. Lockers are available at the Lodge at Mt Washington. Mount Washington Ski Bus is not responsible for any lost, stolen, or damaged equipment or luggage.

Travel

No smoking is permitted on any of The Mount Washington Ski Bus’s buses.

Please be considerate to your fellow passengers. Unruly or disruptive behavior will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Mount Washington Ski Bus will not be responsible for any onward transportation arrangements.

Scheduling & Missed Connection Disclaimer

Travel times are approximate, and may vary based on ferry wait times, as well as weather and road conditions. Please plan accordingly, and give yourself ample time to make your connections or destination. While the Mount Washington Ski Bus endeavors to conduct our buses as indicated in promotional materials and the websites, all buses are subject to change without notice.

The Mount Washington Ski Bus is not responsible for any missed flights, ferries, tours, or other travel connections.

Parking

Please do not park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Mount Washington Ski Bus is not responsible for vehicles ticketed, towed, or damaged while using our service.

Lost & Found

If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.

Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days. All unclaimed articles will be donated to charitable organizations.

Special Deals/Packs/Offers

Any special deals/packs/offers purchased are 100% non-refundable and cannot be exchanged for any other packs/deals/offers/transportation. Refunds will not be given if any tickets purchased as part of a deal/pack/offer remain unused when the current Mount Washington Ski Bus season has ended.

Current Offers

6-Pack Round Trip (12 One-Way) Bundle:
This bundle offers Mount Washington Ski Bus tickets at 40% off the regular one-way price for each ticket. Receive enough tickets for 6 round-trips (12 one-way trips). This is a great offer for families and frequent travelers.

Bundle Information