Travel Information

Reservations Required

Mount Washington Ski Bus is 100% pre-reservations for the 2023/24 Season.

All tickets must be pre-purchased online no later than 04:35am on the day of travel.

The bus will only stop at locations where passengers have pre-reserved pickups or drop offs, and the driver will not be able to sell any last minute walk-up tickets.

To make Cancellations/Amendments

How to Change the Date of Departure with our self-serve option:

1. Go to your confirmation Email.
2. Click the blue ‘Click here’ link in your confirmation email next to the ticket you wish to change.
3. Enter the new date.
4. All changes must be completed prior to 04:35am the new day of travel (or prior to the original date of travel, whichever is earlier).

Can’t find your confirmation email? No Problem! Try these instructions instead:

1. Select Change Ticket
2. Manually enter your ticket number
3. Manually enter the last name of the passenger (as spelled on the ticket, case-sensitive)
4. Enter new date.
5. All changes must be completed prior to 04:35am the new day of travel (or prior to the original date of travel, whichever is earlier).

If you would like to make this change through our staff, or the self-serve is not working for you please email us at reservations@mtwskibus.com and include your transaction number, the date you would like to change to. Our staff will then move your ticket to the new date for you or contact you if there are any issues. We recommend contacting us at least 2-3 days prior to travel, to give us time to respond.

Change the pickup or drop off Location

If you would like to change your pickup or drop off location, please email us at reservations@mtwskibus.com and include your transaction number, and the date/location you would like to change to. We recommend contacting us at least 2-3 days prior to travel. Please note: Changes to similar or more expensive locations are possible, though there may be an additional fee. Changes to a cheaper location cannot be made, but you can choose to cancel your existing ticket, and book new tickets from the cheaper location. Transaction Fee of $1.00+tax would not be refunded in the event you decide to cancel and rebook.

Cancellations

Flexible Tickets are refundable, and changes to date and time are available.

Changes to a similar-priced or more expensive location are available, but there may be a cost associated.

Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want.

Self-Serve Changes must be made at least 2 hours prior to scheduled departure time. Changes through our staff must be requested prior to 1pm PST the day prior to travel.

Cancellations/Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time. The Transaction Fee of $1.00+tax would not be refunded in the event you decide to cancel.

Transaction Fee

Each transaction will be charged a one-time transaction fee of $1.00 +tax. In the event of cancellation, the transaction fee of $1.00 +tax would not be refunded.

Registering a Customer Account

To make your booking and travel experience easier, The Mount Washington Ski Bus is introducing Customer Accounts. Register for a customer account and Sign-In to keep track of all your purchases and travel information, any unused bundles or passes, re-print any lost tickets, and save yourself some time when making new bookings.

Weather

Mount Washington Ski Bus operates its scheduled service regardless of weather or ski conditions at Mt Washington. Refunds or compensation will not be considered based on weather related delays or ski conditions at Mount Washington. Mount Washington Ski Bus does not guarantee arrival at Mount Washington Alpine Resort in the event of any adverse weather or road conditions.

The Mount Washington Ski Bus reserves the right to cancel a passenger’s booking for a full refund in case of not enough travelers, or inclement weather if deemed necessary.

Check-in & Boarding

Please present your digital ticket to the driver, along with your ID, upon check-in/boarding. (Printed tickets will be accepted if you cannot provide a digital one).

Please Note: Pickup Times listed on the tickets are the times the bus will DEPART the stop. As such, we recommend arriving 10 minutes early to allow time for check-in and boarding.

Face Coverings & Heath Questions

Passengers are recommended, but not required, to wear a face covering that covers their nose and mouth while on board any bus or route.

Additionally, in accordance with travel restrictions, passengers may be asked the following questions:

• Do you have a fever & cough, or a fever & difficulty breathing?
• Are you the subject of a provincial/territorial or local public health order?
• Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?

Passengers that answer yes to any question, or refuse to answer these questions, will result in that passenger being denied boarding.

Children, Infants, and Unaccompanied Minors

All passengers regardless of age must purchase a seat on the Mount Washington Ski Bus, this includes children, infants and toddlers.

As there is no way of knowing in advance whether the bus for your specific trip will be equipped with seatbelts or not, our service requires passengers to always come prepared with an appropriate child seat, if your child requires one in a vehicle (see policy below).

Child Seat Policy

Children weighing up to 18 kg (40 lbs.) who board a seatbelt equipped vehicle are required to ride in an approved CMVSS car seat supplied by the child’s parent or caregiver, and be secured to the vehicle using the seatbelt (lap belt). Children over 18 kg (40 lbs.) are required to use the lap belt restraint system; however, booster seats are not to be used with only a lap belt restraint system. In the event a passenger brings a car seat and the vehicle is not equipped with seatbelts or restraints, The Company will store the car seat with the checked luggage for no charge. Visit the ICBC website for specific details on child car seats.

Unaccompanied Minors

Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Mount Washington Ski Bus will not be responsible for unaccompanied minors while they are aboard our buses.

Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.

Wheelchairs & Accessible Services

For passengers who require the service of a wheelchair-lift equipped coach, please note that we require reservations and full prepayment AT LEAST 72 hours in advance of the trip. Please select ‘Wheelchair Passenger (Wheelchair-Lift Required)’ under the ‘Additional Services’ button on the passenger information screen.

Please note that The Company has a limited number of wheelchair-lift equipped coaches in its fleet. Also, due to safety considerations, wheelchair-lift services can only be arranged to/from certain locations. If our lift-equipped coaches are not available for the travel locations and times you have selected, The Company will contact the customer to make any necessary adjustments to their trip, such as changing the date and/or departure time of travel, or providing a full refund if The Company cannot meet the customer’s needs.

For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.

For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.

If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@mtwskibus.com

Pets

Unfortunately, at this time The Mount Washington Ski Bus cannot accommodate pets on-board any of its buses.

Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented and ‘Service Animal’ must be selected under the ‘additional services’ button on the passenger information page.

Baggage

The Mount Washington Ski bus allows regular and specialty baggage for no charge, up to a maximum of 4 items per person. Weight on any baggage or equipment is not to exceed 22.5 kg/50 lbs. One carry-on is also permitted, not exceeding 7 kg/15 lbs. Please label all your equipment and baggage with name tags.

The Ski-Bus will be locked and inaccessible to passengers during the day. Lockers are available at the Lodge at Mt Washington. Mount Washington Ski Bus is not responsible for any lost, stolen, or damaged equipment or luggage.

Travel

No smoking is permitted on any of The Mount Washington Ski Bus’s buses.

Please be considerate to your fellow passengers. Unruly or disruptive behavior will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Mount Washington Ski Bus will not be responsible for any onward transportation arrangements.

Scheduling & Missed Connection Disclaimer

Travel times are approximate, and may vary based on ferry wait times, as well as weather and road conditions. Please plan accordingly, and give yourself ample time to make your connections or destination. While the Mount Washington Ski Bus endeavors to conduct our buses as indicated in promotional materials and the websites, all buses are subject to change without notice.

The Mount Washington Ski Bus is not responsible for any missed flights, ferries, tours, or other travel connections.

The Mount Washington Ski Bus reserves the right to cancel a passenger’s booking for a full refund in case of not enough travelers, or inclement weather if deemed necessary.

Minimum Ticket Count Policy

Mount Washington Ski Bus departures require a minimum number of tickets sold in order to operate. If a departure you have purchased does not meet the minimum ticket count, you will be contacted at least 24 hours prior to departure, and offered the choice of a full refund or a new travel date within the same ski season. By purchasing a ticket on the Mount Washington Ski Bus, you are agreeing that you understand and accept this policy.

The Mount Washington Ski Bus is not responsible for any missed hotels, flights, ferries, tours, or other travel connections.

Parking

Please do not park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Mount Washington Ski Bus is not responsible for vehicles ticketed, towed, or damaged while using our service.

Lost & Found

If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.

Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days. All unclaimed articles will be donated to charitable organizations.

Special Deals/Packs/Offers

Any special deals/packs/offers purchased are 100% non-refundable and cannot be exchanged for any other packs/deals/offers/transportation. Refunds will not be given if any tickets purchased as part of a deal/pack/offer remain unused when the current Mount Washington Ski Bus season has ended.

Current Offers

6-Pack Round Trip (12 One-Way) Bundle:
This bundle offers Mount Washington Ski Bus tickets at 40% off the regular one-way price for each ticket. Receive enough tickets for 6 round-trips (12 one-way trips). This is a great offer for families and frequent travelers.

Bundle Information